Own client portfolio
You are the fixed point of contact for your clients.
Vacature - Tilburg
Customer account representative
Head office
- Office
- 32-40 hours
- Permanent
Salary dependent on experience, market-conform
28 holiday days
Own client portfolio
Plenty of variety
From order flows to client performance: no two days the same.
Progression opportunities
Room to develop yourself further within BTT.
You are the link between customer, planning and operation
As a Customer Account Representative at BTT, you are the fixed point of contact for your customers, making sure container flows run smoothly, communication is on point, and processes keep improving.
What will you be doing?
Your day in the office
You maintain an overview of container shipments and continuously liaise between customers and internal departments.
- Being the first point of contact for your own client portfolio
- Processing orders and keeping order and goods flows up to date in the system
- Informing customers about changes, delays and solutions
- Working closely with planners, terminals and operations
- Identifying issues and arranging solutions together with colleagues
- Contributing ideas on improvements to processes, KPIs and service
What do we ask of you?
You switch quickly, communicate easily and keep an overview — even when it's busy.
- MBO+ or HBO working and thinking level, preferably in logistics
- Available for 32 to 40 hours per week
- Good command of Dutch and English
- Customer-focused and proactive work attitude
- You work accurately, think in solutions and stay calm under pressure
- Experience with MS Office; knowledge of ERP or TMS systems is a plus
Experience within logistics or customer service is a bonus, but we consider motivation and eagerness to learn just as important.
What do you get?
At BTT, you get responsibility, modern systems and a team that works together.
- Market-conform salary matching your experience
- 28 holiday days per year
- Working in a modern, new office in Tilburg
- Opportunities for training and development, including through the BTT Academy
- Informal working atmosphere with short lines of communication and engaged colleagues
Why choose BTT
At BTT, you don't work for an anonymous logistics company, but for an organisation where people know each other and pull together. With terminals in Tilburg, Bergen op Zoom and Geleen, our own truck fleet, warehouses and direct connections by road, water and rail, no two days are the same.
Whether you work on the terminal, are out on the road as a driver, work in the warehouse or sit in the office, your work directly impacts the operation. You see what you do, work with modern resources and get the space to develop yourself.
260+ colleagues spread across transport and terminal operations
3 terminals in Tilburg, Bergen op Zoom and Geleen
25+ years of experience in container logistics
What you can expect from BTT:
- A stable employer with a strong position in the logistics sector
- An informal working atmosphere with short lines of communication and engaged colleagues
- Modern machinery, vehicles and systems
- Training and progression opportunities through the BTT Academy
- Competitive terms of employment and a good salary
- Room for your own initiative and responsibility
- A team where hard work happens, but there's also time for each other
Together, we make sure that thousands of containers reach their destination every day. We're proud of that.
Application process
1
Selection
After you've applied, our recruiter gets to work. Keep an eye on your phone and inbox!
2
Introductory interview
Does your motivation and experience match what we're looking for? Great! We'll invite you for an introductory meeting with the manager on location.
3
Possible second interview
Was the introductory meeting positive? Then we'll schedule a second interview as soon as possible! A possible future colleague often joins this conversation too.
4
Offer
Do both sides have a good feeling about it? Then you'll receive an offer to come and work at BTT.
5
Congratulations!
Have we reached an agreement and do you accept the offer? Great! Welcome to BTT!
Frequently asked questions
What does a Customer Account Representative at BTT do?
You're the main point of contact for customers. You answer questions, process transport orders and make sure customers are helped quickly and professionally.
Do I need logistics experience?
Experience in transport or logistics is a plus, but your communication skills, customer focus and organisational talent matter more.
Do I have a lot of customer contact?
Yes. You'll have daily contact with customers, planners, drivers and colleagues. You play an important role in keeping the logistics process running smoothly.
Is every workday the same?
No. You constantly switch between different customers, shipments and enquiries, which makes the work varied and challenging.
Why choose Customer Service at BTT?
You work in an international logistics environment where collaboration, customer focus and personal development are central.
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